Shop policy

If you have a question about anything shop-related, you can email ben@goodbadtypography.co.uk

Shipping/posting times

All ‘items’ will try to be shipped within 3 working days of receiving an order.

Orders are done by myself at the moment, so please bare with me.

  • For domestic orders (That’s U.K.) the shipping aim is usually up to 5-7 working days from dispatch. 

  • For international orders* the delivery aim is 7-14 working days from dispatch.

However due to the current global ‘situation’, these times can be skewed and are a guide only. European orders could expect a further 2-4 week delay and the rest of world double that at around 6-8 weeks. If anything is wrong or missing please email ben@goodbadtypography.co.uk to get it sorted.

*Please note that the shop is not responsible for any additional import or customs fees from international deliveries.

Shipping/posting costs

All orders will be sent well-packaged and with some form of tracking or will require signature upon receipt. This depends on the item or item(s) being delivered if you have ordered multiple items. The cart should automatically update this for you. International Orders are tracked using Royal Mail International Tracked.

Tax

All necessary tax is paid.

Returns & refunds

Should you need a return, returns are only valid under 30 calendar days from the recorded delivery date. Unfortunately, sale items are not valid for returns whatsoever.

Returns will be accepted (if done properly) using the following process:

  1. Email ben@goodbadtypography.co.uk to request a return with your order number and reason why you are requesting a return.

  2. I’ll respond and organise the return. You will then be provided with a return address to send the item back. You as the buyer will need to cover the return postage, whether domestic or international. I apologise in advance for any inconvenience caused by this.

  3. You send the item back. Once it has been confirmed as delivered to the return address. The item will be inspected and if all goes well, a refund of the original purchase amount and original shipping will be actioned to the original payment method. Depending on the payment method used, the process time can take up to 10 working days to complete.

Payment methods

This site accepts payments via Stripe and Paypal, and Apple Pay on supported devices.

This means you can pay with:

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

  • And of course PayPal.

Warranties

Unfortunately, all items aren’t covered by any kind of warranty. However, if you have any problems, defects or the items are delivered not as described or damaged, please don’t hesitate to email ben@goodbadtypography.co.uk and we can try to resolve the issue.